REFUND AND RETURN POLICY

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• Product returns must be pre-approved by the Ascend Support Team at info@ascendwheels.com.

• The recipient is responsible for thoroughly inspecting each item upon receiving their order.

• Any claims regarding lost, missing, or damaged items must be reported to the Ascend Support Team within 3 business days of receiving the order.

• Products can only be returned within 30 days of purchase. For warranty-related issues, please refer to the Warranty section.

• Products must be in new, unused condition and returned in their original packaging, including all accessories, manuals, and parts.

• Items that are damaged, installed, altered, or missing original components will not be accepted.

• Any signs of use or improper packaging may result in the return being rejected or subject to additional fees.

• A Product Return Approval number (PRA#) is required to return a product.

• You can obtain a PRA by submitting a return request with details to the Ascend Support Team at info@ascendwheels.com.

• To receive a PRA number, you must provide the original bill of sale, the order number, and a detailed reason for the return.

• The PRA confirmation from Ascend must accompany the return of the product.

• The Ascend Support Team will confirm the shipping address for returning items.

• Ascend may request photos or require a local inspection of the product before issuing a PRA number.

• Ascend reserves the right to inspect all returned products and may refuse returns that do not meet the return criteria, at its sole discretion.

• Once a PRA is issued, the customer must return the product to Ascend within ten (10) business days. If the product is not returned within this timeframe, the PRA will be voided.

• Any return not authorized or without a PRA will not be reimbursed until the required information is provided to follow the standard procedure. A 15% handling fee will apply for failure to follow the procedure.

• Ascend may accept an unauthorized return at its discretion, with a 15% handling fee applied.

• If Ascend is responsible for the issue, prepaid shipping labels will be provided for returning items. If necessary, we will reship the correct items at our expense.

• If the customer or recipient is at fault, return shipping fees will be the responsibility of the customer.

• Hardware that shows any signs of use cannot be returned. 

• We are not responsible for incorrect vehicle fitment. It is the buyer's responsibility to confirm fitment before purchase.